Overview

We want you to be satisfied with your purchase. If something isn’t right, please contact us so we can help review your request.

To be eligible for a return, items should generally be unused and in their original condition when applicable. Some items may not be eligible for return due to their nature or type.

Please note that certain products or services may be non-returnable, including but not limited to digital goods, personalized items, or other designated categories.

A receipt or proof of purchase may be required to process any return or refund request.

Refunds

Once your request is received and reviewed, we will notify you of the outcome. If approved, refunds will be processed using the original payment method within a reasonable timeframe.

Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not received a refund yet, we recommend first checking with your payment provider or financial institution, as processing times can vary.

If you still need assistance, please contact us at jared@moonshiners.com.

Exchanges

In some cases, exchanges may be offered for eligible items. If you need to request an exchange, please contact us at jared@moonshiners.com for guidance.

Shipping Returns

If a return is approved, you may be responsible for return shipping costs unless otherwise stated. Shipping costs are generally non-refundable.

Return instructions, including where to send items, will be provided if applicable.

We recommend using a trackable shipping method when returning items, as we cannot guarantee receipt of returned goods.

Need Help?

For any questions related to returns or refunds, please contact us at jared@moonshiners.com.